Policies and Procedures

MEDICAL STAFF

The physician who admits you is responsible for directing your care while you are in the facility. Your physician, as coordinator for your treatment program, should be consulted if you have questions regarding your illness.

NURSING STAFF

The nursing care is provided by a team of professional registered nurses and certified nursing assistants. The Director of Nursing is responsible for coordinating care in each clinical area. Please feel free to contact your nurse or Director of Nursing if you have questions or concerns.

AMBULATORY SURGERY CENTERS

Ambulatory surgery centers (ASC) are also known as outpatient surgery centers or same day surgery centers. In simple terms, ASC-qualified procedures can be considered procedures that are more intensive than those done in the average doctor’s office, but not so intensive as to require a facility stay. Avoiding hospitalization can result in cost savings to the party responsible for paying for the patient’s health services. ASCs do not routinely provide emergency services to patients who have not been admitted to the ASC for another procedure.

INTERPRETERS

We realize that not everyone communicates via the same language. We have 24-hour access to in-person and telephonic interpreters for Spanish, and other foreign languages, including sign language interpretation. If you have difficulty understanding or relaying a message to anyone at Stonegate Surgery Center, we may have someone available who can speak your language and help you communicate.

VISITORS

  • Visitors must be dressed appropriately and must wear shirt and shoes.
  • Visitors should maintain a quiet environment and avoid unnecessary noise.
  • People with colds, sore throats or any contagious disease should not visit patients.
  • Visits should be kept short.
  • Visitors may be asked to leave the room during tests or treatments or when the physician or nurse needs to see the patient.
  • Service Dogs will be allowed in the facility, but must wait in the lobby during the procedure. No other animals will be permitted within the facility.

CELL PHONES

Cellular phones may only be used in the main lobby. They may not be used in patient care areas because they interfere with vital monitoring equipment for patients. The phones used by the facility staff only work within the facility and do not interfere with the monitoring equipment. If you are unsure of where to use your cellular phone please ask facility staff.

FINANCIAL SERVICES

The Business Office of Stonegate Surgery Center welcomes you to our facility. Your health and well-being is our primary concern. We hope that the information provided answers questions you have regarding our services, policies and procedures.
The Business Office is open 8:00 am to 4:30 pm Monday thru Friday to handle your billing and collection questions.

SMOKING POLICY

SSC is a smoke-free facility. As a healthcare institution, we recognize the hazards of smoking and enforce a ‘No Smoking Policy’. We do not permit smoking inside the building or near any entrances to the facility. For your health and the health of others, smoking is only permitted away from the facility in the designated smoking areas. Please speak to your physician with regard to alternative measures.

PARKING

Stonegate Surgery Center is pleased to provide complimentary parking in the front and sides of the facility.

SATISFACTION SURVEY

Stonegate is committed to improving our care. Please expect a patient satisfaction survey via email to let us know how your stay was, your feedback will be kept anonymous.